How long will my order take?
We generally have all of our orders completed within 1-3 working days to cut, package and dispatch. However finished items like our Wall Hangings may take upto 5 working days we we need to allow for drying time between coats. This is excluding postage. We may increase processing times without notice, especially during busy periods, but will always try to keep you up to date on any delays through a pop-up. This pop-up only shows when you enter a new session, so if you miss it, just start a new session.
Will processing time change with personalised items?
If the items are just a personalised version of the item on the site, processing time from order to dispatch should be the same 1-3 working days.
Will processing time be different for a custom design?
Quite simply - Yes. With a custom design, we will first ask questions on what you want the product to look like, materials which are used before we start the process. Design time generally takes 1-2 working delays, but may be longer depending on the detail and how quickly we get responses from the client for approvals or changes.
What materials are available?
We use MDF, Plywood, Slate, Oak, Acrylic and Veneered MDF.
Can you cut or engrave my own design?
Absolutely. We would love to cut or engrave your own design into one of our materials, and would welcome you to contact us for a quote.
How big can you cut?
We can cut 90cm x 60cm.
How do I send my files for personalised items or to quote?
You can either email us, or contact us via this form, where you can upload a file.